Delivery Policy

Domestic Shipping Policy

Thank you for choosing Spring Garden and Home! We want to ensure that your shopping experience with us is smooth and enjoyable. Please take a moment to review our shipping policy:

Order Processing Time:

Orders are typically processed within 7-10 working days from the date of purchase. This processing time allows us to carefully prepare and pack your items to ensure they reach you in perfect condition. Some of our items are also made to order.

We do not ship orders on weekends or public bank holidays. Orders placed on these days will be processed on the next working day.

Processing Time Changes:

Spring Garden and Home reserves the right to adjust the processing time for orders. Any changes to the processing time will be communicated to customers via email or through our website.

Shipping Costs:

For orders under £50, a shipping fee of £5.95 will be applied during checkout.
Orders totalling £50 or more qualify for free standard shipping.

Off-Shore Deliveries:

Deliveries to off-shore locations will incur an additional charge of £25. Please note that off-shore locations may experience longer delivery times.

Shipping Confirmation:

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the progress of your delivery.

We appreciate your understanding and patience as we work to process and deliver your order promptly.

Thank you for choosing Spring Garden and Home. Happy shopping!

Shipping charges for your order will be calculated and displayed at checkout.

Order Amount	Standard Delivery UK Mainland	Off Shore Delivery
£0-£49.99	£5.95	£25
£50.00+	Free	£25

*Free shipping on orders of £50 or more.

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

www.springgardenandhome.co.uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

www.springgardenandhome.co.uk is not liable for any products damaged or lost during shipping. If you

received your order damaged, please email us on sales@springgardenandhome.co.uk and we'll be able to replace damaged parts or file a claim with our courier.

International Shipping Policy

We currently do not ship outside of the United Kingdom

We do delivery to NI,Ireland and other islands around the UK

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognised as a valid address by our couriers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Spring Garden and Home Ltd will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call 01827 949794
Or alert us at sales@springgardenandhome.co.uk

We will file a claim with the shipping carrier.